Terms and Conditions
‘Materials’ – shall mean the tools and materials used on the course. Replacement of mislaid or stolen materials will incur costs.
‘Outstanding Balance’ – shall mean the amounts payable for fees under this agreement, less the amount paid.
‘Support Period’ – shall mean the period of support available to Students commencing on the first workshop/assessment meeting and finishing at the end of the workshop/assessment. Services outside the ‘support period’ will be subject to additional fees unless agreed in writing by us.
Payments – We agree to sell you and you agree to buy the Learning Package for the Total Amount payable and on the terms set out below. Under no circumstances shall we be deemed to have received payment until payment has actually been received by us in full.
Services – During the Support Period, we will provide you with support and tuition as set out in the materials. If requested, in writing, we may at our sole discretion, extend the Support Period for an agreed fee.
Warranties and Limitation of Liability – We warrant that The Builder Training Centre materials will be of satisfactory quality but do not warrant that the materials will be error free. We warrant that we will perform any services provided with reasonable skill and care. These warranties are provided in lieu of all other warranties express or implied which are hereby excluded to the fullest extent permitted by law. Our liability for direct losses arising out of our negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with this Agreement shall be limited to the total price paid for the Learning Package as detailed on the Application Form. Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for any indirect or consequential loss or damage whatsoever (including without limitation and loss of profits, loss of revenue, loss of opportunity or your liabilities to third parties) which you may suffer arising out of or in connection with this Agreement.
Other Terms – Any relaxation or indulgence that we may extend to you shall not affect your statutory rights under this Agreement. If any part of this Agreement is held to be unenforceable the remaining terms and conditions shall continue in force. All liabilities or obligations arising under this Agreement shall be enforceable against you after termination of this Agreement. You will notify us immediately in writing of any change in your circumstances such as personal contact details including email address. Any notices required to be served under this Agreement will be deemed properly served if sent by way of prepaid postage to your last known address.
Data Protection – You agree that, in relation to information we hold on you from time to time, we may:
- Use your information to provide the Materials to you and otherwise perform our obligations and enforce our rights under this agreement;
- Use your information to inform you about other courses, products or services which may be of interest to you.
- Share your information with our group companies (associated companies and third parties) to enable them to inform you about other products or services which may be of interest to you.
- Use to inform you of feedback and exam results.
- Communicate with your Tutor.
You have a legal right to receive details of the information we hold about you if you apply in writing to us. A fee of £20.00 plus VAT will be payable. You have a legal right to stop us from contacting you, or giving your details to others for direct mailing purposes, by writing to us. We have a legal obligation to destroy documentation no longer relevant to a current student after a period of time. Our current policy is to destroy materials once students have completed a qualification, or part thereof, or if a student is dropped out of a training course.
Payment – To reserve a place on a course, payment must be made either in full or a deposit received. A deposit of £150.00 is required for all courses, with the exception of the electrical qualification courses where the deposit is £200.00, or £500 for the Part P course, or in full if the total cost is less than £200.00. All deposits are non-refundable unless The Builder Training Centre cancels the course. All administration fees and late registration fees are non-refundable. Full payment must be submitted before the start of the course*. Courses booked without a confirmed start date must be attended within 12 months from our confirmed acceptance of your booking. Payment can be made by credit or debit card, BACS, postal orders, cash (to be paid in person), or cheque. Cheques made payable to “Builder Training Centres Ltd” cannot be accepted less than 2 weeks before the start of the course.
*Exception – C&G 2391-10, C&G 2394-01 and C&G 2395-01 courses: the balance payment which is non-refundable must be paid in full by the final registration date, as detailed on the confirmation letter. This is generally 8 weeks before the ‘City & Guilds fixed’ examination date.
Cancellation – According to the Distance Selling Regulations 2000, you have a cooling off period of seven working days from our confirmed acceptance of your application. This period allows an unconditional right to cancel by you or The Builder Training Centre. You will be required to make such a request in writing to The Builder Training Centre. Once your application form is received or your place confirmed and the seven days cooling off period expired, it is deemed that you have accepted a place on the course programme. If you decide to cancel a course you will be liable for a cancellation fee, which equates to the deposit paid, with the exception of the 2391-10, 2394-01 and 2395-01 courses whereby you would lose the full payment made.
Alteration to Your Course Booking – You can delay a course (except C&G 2391-10, C&G 2349-01 and C&G 2395-01) to a later intake provided we receive an administration fee of £30.00, and any outstanding balance of fees, more than 14 days prior to your original course start date. By delaying a course your balance payment will automatically become non-refundable. The new course date must be within 3 months from your original booked course date. Where exceptional circumstances exist, The BTC will require a written request to extend the 3 month period. The course date can only be rearranged once.
Exception – C&G 2391-10, C&G 2394-01 and C&G 2395-01 courses: Once you have been registered for the C&G 2391-10, C&G 2394-01 and/or C&G 2395-01 examinations, should you decide not to attend or cancel your booking, you will not be entitled to a refund of the balance payment as per other courses. If you fail to make payment of the balance before the due date then your final examination registrations will not be completed and you will not be able to attend the course and sit the examinations.
Admission – The Builder Training Centre expects that all students will act in a responsible and professional manner. However, we reserve the right to withdraw a student from any of our courses if it is deemed they have demonstrated behaviour that is unacceptable, disruptive or offensive to other students or staff. If a student is asked to leave a course no refund of unused study or support time will be made.
Booking Confirmation – Due to the popularity of our courses many become fully booked in advance of the course start date. Please ensure that you have received a valid booking confirmation before setting off for your course.
Examinations – All courses that include an exam element include the examination fee for the first attempt only. Subsequent re-sits will incur an additional fee.
Change of Course Location/Venue – Occasionally course locations are subject to change for reasons outside our control. All students booked on affected courses will be notified in advance and suitable alternatives will be offered. When illness or bad weather necessitates the cancellation of workshops, alternative programmes will be made wherever possible. If a course group falls below an acceptable number it may be necessary to transfer students onto alternative dates and/or venues. Such instances will be notified in writing and with consultation between The Builder Training Centre and the affected students.
Course Materials – As part of the programme you will receive The Builder Training Centre study materials, however some of our courses require additional books, and you will be notified of the titles and cost prior to the commencement of the course. We will not order the books until payment has been received. Please be aware that delays may result in books not being delivered prior to your study timetable and a delay may adversely affect your study plans.
Programme Flexibility – Once a student has commenced a programme with The Builder Training Centre, it is our policy to provide support to enable successful completion while the student remains committed to pursuing their qualification. No refunds will be given to students who decide to leave their course/programme before completion. There may be exceptional circumstances to which due consideration will be given on receipt of written application from the student stating the details of the circumstances in full.
Time Management – All our courses/programmes have specific schedules including workshop attendance (to a mandatory minimum), course work deadlines and, where appropriate, exam sittings that are set out at the beginning of the course itself. It is anticipated that students will adhere to these course/programme schedules that are designed to assist with the completion of our courses and programmes. If, due to unforeseen circumstances, a student is unable to meet their course schedule, alternative arrangements for the exam sitting can be arranged but this will incur a fee. For non-examination based study all assessed work should be submitted by the course completion date. If a student requires additional support beyond the extent of their ‘support period’ this can be arranged but it would attract additional fees.
Electronic Communication– The Builder Training Centre encourages communication by email. The course confirmation letter will be sent by email unless the student doesn’t have access to email in which case it will be sent by post. The Builder Training Centre Terms and Conditions will also be sent by email or post if we have not received a completed application form. The email address that is completed on the application form will be applied to our database and used for the purposes of communication with the student and with the officiating institute who award the final qualifications. Any change in the email address must be confirmed to The Builder Training Centre in writing.
Security – Personal possessions are the responsibility of the individual and The Builder Training Centre can accept no responsibility for anything that is lost or stolen from our venues. Students are advised to keep valuable items with them at all times.
Accommodation – The BTC cannot be held responsible for accommodation. Any information provided is to assist you in your search for accommodation only.
Safety – To comply with the health and safety regulations and for your own safety, all students are required to wear Steel Toe Cap Footwear throughout the course.
Student Commitment – We have a reasonable expectation that students work consistently towards a successful outcome. We reserve the right to cancel the place of a student who consistently fails to make satisfactory progress or to meet deadlines. No refund of fees received will be made in such circumstances.
Where a student, for a genuine and acceptable reason, cannot attend sufficient workshops The Builder Training Centre will endeavour to provide a suitable alternative, although this may require attendance at a different venue and may incur additional fees.
Complaints/Appeals – We always aim to establish and maintain excellent working relationships with our candidates. However, if you wish to make a complaint you must do so within 20 days of the completion of the course or in the case of an appeal within 20 days of being notified of the assessment decision. Both complaints and appeals must be done in writing as soon as possible.
Plagiarism – We view this as academic theft and any incidence will be taken extremely seriously and result in the student being removed from the course/programme with no refund of fees. The professional body associated with the qualification will also be informed of any proven incidence.
