Privacy Policy

Builder Training Centres Limited (The BTC) (“We”) are committed to protecting and respecting your privacy. 

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  

For the purposes of the General Data Protection Regulation (GDPR), the data controller is Builder Training Centres Limited of Waddon Station Buildings, Epsom Road, Croydon, Surrey CR0 4UP (registration number 05090488).  

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site. 

Information we may collect from you 

To administer your booking/s and enquiries as effectively as possible, there is information that is requested from you.  This may be provided via our online contact/application form and health and safety form, for example.  If you contact us, we may also keep a record of that correspondence. The information requested will only be used in accordance with the General Data Protection Regulation. 

The BTC typically collects the following information from you or the person enquiring/booking a course/s on your behalf (with your consent):

TitleFirst NameSurnameKnown AsDate of Birth
AddressTelephone NumberEmail AddressOccupationAny Disability/Learning Difficulty
Marketing InformationPrevious Electrical Experience/ QualificationsEthnic OriginEmergency Contact InformationAny Allergies/ Medical Conditions/ Medication
Company Contact InformationBilling InformationCourse FeedbackCookiesIP Address

Controlling your personal information

When filling out our application form, you may opt out of receiving details of other courses, products and offers that we provide by ticking the relevant box.  On the other hand, if you decide to opt into receiving these details, you can opt out at any time by emailing using the title ‘unsubscribe’.

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To process your enquiries and booking/s and to provide the course/s.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our service.

The duration for which we retain your personal information will be dependent on the type of information.  For example, personal information retained for legal purposes would normally be for at least 6 years.

Disclosure of your information

Where you have signed up for a qualification course, we may disclose your personal data to City & Guilds and/or EAL for the purposes of learning, assessment and certification. Details of how City & Guilds process learner personal data can be found at, and for EAL at

If you are booking a course on behalf of someone else, you must obtain that person’s consent prior to providing his/her personal information to us.

Where you have consented to receiving ongoing details of information, products or services provided by The BTC, we generally use the services of Brevo.  Details of how Brevo process your data, which includes your name and email address, can be found at  You can opt out of receiving emails at any time.

We will not disclose or share your personal data with any other third parties, unless we have your permission or are required by law.

Your rights

Our site may, from time to time, contain links to and from other websites, for example, accrediting bodies.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

Under data protection law, you can ask if our organisation holds personal information about you and we must respond to your request within one month. Any access request, provided in a structured commonly used and machine-readable format, would not incur a charge.

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Waddon Station Buildings, Epsom Road, Croydon, Surrey, CR0 4UP or  If you wish to make a complaint about the handling of your personal data, please follow our complaints procedure (see Terms and Conditions of Booking).  Alternatively, you have the right to complain to the ICO (Information Commissioner’s Office) if you believe there is a problem with the way we are handling your data.