FREQUENTLY ASKED QUESTIONS
Coronavirus (Covid-19) – are you still open for business?
In line with Government advice, our Centres temporarily closed on 24/3/20 and courses are currently postponed until 1st July 2020. If you have already booked a course with us in this time-frame, but haven’t yet received an email from us, you will very shortly, about rescheduling your course to another date. You can be assured that your booking will continue to be valid, and we will be in contact with you to offer new dates and discuss options with you very soon. In the meantime, we have included dates on our website, for both weekday and weekends.
Our BTC vouchers are proving to be very popular at this time and we have extended the time that they can be used from 1 year to 2 years in light of the current situation.
For those interested in achieving the 18th Edition qualification, we have recently introduced the City & Guilds e-learning Home Study Course (35 hours of teaching – full course) as an alternative to our 3 day City & Guilds 18th Edition Course. If you have already achieved the 17th Edition (2382-15) then you may be interested in our 7 hour City & Guilds e-learning Home Study Course. For further details, please email firstname.lastname@example.org.
In the meantime, if you have any queries, we would appreciate you sending an email to email@example.com which we will look to respond to the same day or next day at the latest. Alternatively, if you would prefer us to call you, please email us with the best number to contact you on and we will get back to you.
Finally, can I please request that you continue to support small businesses in the weeks ahead.
We wish you and your family and friends well. Together we will get through this.
We look forward to welcoming you to the Builder Training Centre very soon.
Where are you?
We are located at Waddon Railway Station, in Croydon, Surrey, CR0 4UP, Greater London. We are South of London and approximately 25 minutes from the M25. As we are situated in Waddon Railway Station, travelling by train may be the most convenient way to get to us. Trains by National Rail to London Victoria take approximately 30 minutes and stop at West Croydon, Selhurst, Thornton Heath, Norbury, Streatham Common, Balham, Wandsworth Common, Clapham Junction and Battersea Park, or approximately 25 minutes to London Bridge passing through West Croydon and Norwood Junction. Trains to Epsom Downs pass through Wallington, Carshalton Beeches, Sutton, Belmont, Banstead and Sutton. Trains to Dorking pass through Sutton then onto Cheam, Epsom, Ashtead and Leatherhead. We also have a variety of buses which route from Croydon, Wallington, Norwood, Crystal Palace, Bromley and Morden. See ‘location’ for further details.
Is there parking available?
Free parking is available within a few minutes walk. Please call the centre if you require advice on where to park.
Are there places to eat locally?
We have a modest canteen which sells basic hot and cold food and drinks. We are fortunate to be surrounded by various places to purchase food including Morrisons, a Café, McDonalds, a Pub and Chinese takeaway, all within a few minutes walk of our main centre. Alternatively, you are very welcome to bring your own food to eat in our canteen.
Are there places to visit locally?
We are situated just off the Purley Way on the A23, where there is a large range of Superstores which includes John Lewis, Next at Home, Curry’s, Argos, TK Max, Hobbycraft, Sainsbury’s, to name just a few. Just 7-8 minutes drive away there is also the Valley Park Retail Complex which is home to many retail outlets including Ikea, and also offers multiple restaurants, cinema, gym and ten pin bowling. Just a few minutes walk from the Centre is also Waddon Leisure Centre which includes a pool and gym. We are ideally situated for those wishing to combine training with leisure, particularly for those using our local host family accommodation, and those attending multiple courses on resettlement.
What happens after I have paid a deposit?
Once you have paid your deposit, your place will immediately be secured on your chosen date. A confirmation of booking will be emailed to you, unless otherwise requested, usually the same day.
When do I need to pay the balance?
The balance payment can be paid any time up to the start of the course, including the first morning.
What if I miss the first day of my course?
The first day of any course is the most important and may effect whether you can continue for the rest of the course. All of our courses cover Health and Safety issues on the first day, as well as the correct use of tools, etc. If you miss this part of the course you may be told that, for safety reasons, you cannot continue.
Can I leave my course early if I have an appointment?
If you choose to arrive late or leave early you will undoubtedly miss parts of the training as the courses are run to schedule. The instructors will of course do their best to enable you to catch up on what you have missed, but this will not always be possible.
Do I need to make an appointment to look around?
The Centre is open from 8.00 am until 5.30 pm, 7 days a week (excluding Bank Holidays). You are welcome to turn up at the centre between these hours any time during the week and we will be happy to show you around. As we do not tend to run courses on Bank Holidays, or for the period between Christmas Day and the New Year, please call us in advance on 020 8649 9340 to set up an appointment to look around. It would also be advisable to call in advance if looking to have a tour at the weekend to ensure that a member of staff will be available to show you around. There is a good chance that you will be able to briefly speak to the tutor, or chat with the existing students whilst visiting.
What happens if I require special consideration whilst attending a course?
If you have a disability, please initially indicate this on our Application Form then follow up by completing the Questionnaire that we send you. This will provide us with a better understanding of what help you may need so that we can provide appropriate assistance to facilitate your learning here. You can also make us aware of any other information you feel we should know via the Application Form. If we require further information, we will be in contact.
Are there any hidden costs?
All our prices include VAT, and where applicable, exam fees. The only additional costs would be for safety boots if you don’t already have a pair, and books if required for a qualification course.
Where can I purchase books for my electrical course?
Books required for our electrical qualification courses can be bought for competitive prices from the centre (subject to availability) either by telephone (postage will apply), or in person. Books are sent out by recorded delivery. Alternatively, these books can be purchased from any good book store or from the internet.
Do I need to wear steel toe cap boots/shoes?
To be covered under The BTC insurance policy, steel toe capped boots/shoes are to be worn by all students on all our courses. These are available to purchase from the office for £20.00, if required. We stock sizes 3-13.
Can I do your course with no previous experience?
All of our foundation courses are suitable for people with little or no previous experience. Our electrical qualification courses will require you to have some previous experience. Please view the individual qualification pages for more information.
What are the Course Timings?
Course timings can be found on the individual course pages. Due to the practical element of the majority of our courses, it should be noted that the finish times are approximate, and courses can finish earlier or later than the specified time due to a number of different factors.
Will I need to supply my own tools?
No, all relevant tools and materials will be provided whilst you are completing your course.
I’m an ‘older person’, can I attend the courses?
You will need to be at least 18 years old to attend our courses. Providing you are of good health you can attend our courses and you will be made to feel at home.
Do I receive a qualification?
The majority of our electrical courses are qualification courses, therefore if you are successful in achieving the relevant units, you will be awarded the relevant qualification, and a Certificate will be issued by either City & Guilds or EAL. Our other courses are aimed at giving students hands-on practical experience and, although a formal qualification is not obtained, you will receive a certificate of continuous professional development upon full completion of the course.
When will I receive my qualification certificate?
Once you have successfully passed your qualification we will claim your certificate from City & Guilds or EAL. City & Guilds / EAL will then send your certificate to us, which usually takes between 7 to 10 working days. Once we have received it, we will check and record it, then post to you (unless you have advised us otherwise). You will receive an email from firstname.lastname@example.org to let you know when your certificate is being posted.
How do I know whether the standard of teaching will be high?
We have always achieved the HIGHEST Level of Compliance in ALL areas set by EAL (Green – Fully Compliant), and we have now been registered with EAL for over 10 years (Centre No L1944EW). We are particularly proud of one of the quotes that appeared in our report, after our External Quality Assessor interviewed the students: “the learners spoke very highly of the staff and of the advice support and guidance given throughout the delivery of the qualification.” It is always our aim to make the whole learning experience a very positive experience, and this was clearly reflected in the comments made by our students.
We have also been registered as a City & Guilds approved centre (Centre No 007253) for over 10 years now, and our External Quality Assessor has always been more than happy with what he has seen on his routine annual inspections. In fact, following interviews with our students on 16.11.18, he reported back as part of the Centre Activity Report, that ‘all candidates felt they were well prepared for the assessment and expressed no concerns with the course, staff or centre. Candidates stated that they felt the teaching was “in a relaxed and informative environment” and conducted at a “good pace where their questions were fully answered before moving on”. For yet another year, there were no actions or improvement points listed in the report!
When will the 18th Edition Wiring Regulations be introduced?
The 2382-18 18th Edition Wiring Regulations went live on 1/7/18 and is a 60 question, 2 hour online assessment aligned to the new 18th Edition (blue) book. The 2382-15 17th Edition Wiring Regulations qualification is no longer available.
Has City & Guilds re-introduced the Level 3 2391 Inspection and Testing Qualification?
City & Guilds have re-introduced the 2391 qualification, but it is split into 3: 2391-50 initial verification, 2391-51 periodic inspection and testing, and 2391-52 combined initial verification and periodic inspection and testing. To gain the equivalent of the ‘old’ 2391-10, you would need to achieve the 2391-52, or the 2391-50 and 2391-51.
What are your pass rates for electrical qualifications like?
Excellent! For example, our C&G 18th Edition and C&G 2393 Building Regulations qualifications pass rate is in excess of 98% (first attempt).
Can I join a Domestic Installer Scheme on completion of the Domestic Installers Package?
The training and qualifications included in our Domestic Installers Package should provide you with the relevant requirements to join a Domestic Installer Scheme with NICEIC, for example, but it is the scheme provider that will assess your competence and ultimately make that decision. If you do not already have a history of undertaking electrical installations, you should look to gain some experience before registering. We recommend students contact their preferred scheme provider in advance of booking a course to confirm their requirements.
Alternatively, you can contact Building Control at your local Authority who will assess your competency and qualifications when certifying your installation.
Can I get overnight accommodation near you?
You may wish to stay at one of a large number of local guest houses/hotels listed under ‘Accommodation’. If you would like more information, please call the office on 020 8649 9340.
Can I get a job on completion?
We are a City & Guilds Approved Centre (member 007253) and EAL Approved Centre (member L1944EW). Many of our students leave us and go straight into employment or start their own business, whilst others simply enhance their skills, to increase their chances for employment.
Will my course be cancelled if it snows?
The Centre will continue to operate, as usual. Therefore, if you are booked to attend a course, you should always assume your course is running, as planned, unless you hear otherwise, and equally, if you are looking to book a course, you know you can do so with confidence, in the knowledge that, to date, we have never had to cancel a course due to the weather. If you have any concerns, please call the office on 020 8649 9340, and speak to Elaine, Sally or Andy. It goes without saying that it would be advisable to leave extra time to travel to the centre in certain weather conditions.
Are you open between Christmas and the New Year?
We do not run courses between Christmas and the New Year, but you can still contact us on 020 8649 9340 to make bookings, as usual. If you wish to look around the centre, please call us beforehand to make an appointment. Alternatively, please email email@example.com with your queries.